Exchanges
If you would like to make an exchange, your item must be in new, unworn and unwashed condition. The item should be shipped to Lonely Horse Clothing 3819 Warriors Mark Path, Warriors Mark Pa. 16877 Once we receive the item back, we will issue a gift card via email for the price of the shirt. This gift card can be used for any items on our website. If your item is returned and has been worn or washed, it will be donated and no gift card will be issued.
***All exchanges being sent back to Lonely Horse Clothing must be postmarked within 10 days of receipt of your original package.***
We DO NOT accept any exchanges on holiday related items.
Any exchanged packages postmarked after 10 days of receiving your original package will be refused by Lonely Horse Clothing and returned to the sender.
Returns
If you would like to return any items, they must be in new, unworn and unwashed condition. The package containing your return products must be post marked within 10 days of receiving your original package from Lonely Horse. Your items will be refunded less the cost of original shipping and there is also a 20% restocking fee for all returned merchandise. If any items are not in new condition, the items will be donated and no refund will be issued.
***All returned packages must be postmarked within 10 days of receiving your original package from Lonely Horse Clothing
We DO NOT accept any returns on holiday themed items.
Any return packages postmarked after 10 days of receiving your original package will be refused and returned to the sender.
Customers are responsible for all shipping charges for returns and exchanges. We highly recommend using a shipping service that offers insurance and tracking.
When returning or exchanging any items, please include the packing slip that was included in your order. Please indicate on the packing slip whether you would like to exchange or return your items. Including this packing slip will help to expedite the return/ exchange process.
Please allow 7 business days for all exchanges and returns to be processed once we receive them. You will receive an email confirmation for your refund once it has been processed.
We do not accept any returns or exchanges on items that are purchased on clearance or Custom orders
INCORRECT OR DAMAGED ITEMS:
If you receive an incorrect shipment and/or damaged items, please notify us within 3 days of receipt so we can arrange to have the correct item shipped to you and/or fix any damaged purchases. We will not refund initial shipping cost. We will pay the return shipping costs if the return is a result of our error, (you received an incorrect or defective item, etc.) otherwise we do not pay for return shipping.